Returns & Exchanges
At Matin Kim, we strive to ensure your satisfaction with our unique designs. If you are not completely happy with your purchase, you may request a return or exchange within 14 days of delivery provided the items are in their original, unworn condition with all tags attached.
Initiate Request
Log in to your Matin Kim account and visit the 'Order History' section to select the items you wish to return and submit a formal request.
Prepare Package
Securely pack the items in their original packaging, ensuring the invoice and all brand authenticity tags are included to avoid processing delays.
Ship Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location; please retain your tracking receipt for reference.
Quality Inspection & Refund
Once our team inspects the returned merchandise, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing